Exciting. High-growth. Collaborative. Profitable. Stable.
Plum Benefits, a Shubert Organization owned Company, is an employee benefits service that utilizes a unique model of distribution to provide employees of corporations with exclusive offers for live entertainment events (Broadway shows, sporting events, concerts, dance, opera, museums, comedy clubs, and more). From the enhancement of our portfolio of entertainment event offers to the launch of our service in additional cities nationwide, our business is now undergoing rapid expansion. We believe the continued success and growth of this company relies on the strength of its team. If you are creative, hard working, energetic and eager to contribute to the fulfillment of a company vision (and looking to have fun in the process), Plum Benefits is the place for you. Join our team and make your mark.
The policy of our Company is to select, place, train and promote the best qualified individuals based upon relevant factors such as work quality, attitude and experience, so as to accord equal employment opportunity for all our employees in compliance with applicable local, state and federal laws. We do so without regard to non work-related factors such as race, color, religion/creed, sex, national origin, age, disability, citizenship, marital status, ancestry, affectional or sexual orientation, gender orientation, atypical cellular or blood trait, genetic information/genetic testing, familial status, liability for service in the armed forces of the United States, or an individual's military or veteran status. This equal opportunity policy applies to all Company activities, including but not limited to, recruiting, hiring, training, transfers, promotions, compensation practices, benefits and termination of employment.
Current open positions:
Corporate Account Services Coordinator, Plum Benefits
Email Marketing Coordinator, Shubert Ticketing, Interactive Services
User Experience Manager, Shubert Ticketing, Interactive Services
| TITLE: | Corporate Account Services Coordinator, Plum Benefits |
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| WORK HOURS: | Monday-Friday, 9am-6pm. Must be available to work overtime as necessary, including evenings, weekends and overnight travel. |
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| JOB DUTIES: | - Build new relationships and cultivate existing relationships with corporate clients via phone, email, events and one to one meetings.
- Maintain flexibility to cold call as well as communicate with long term business relationships. Maintain ownership of a portfolio of accounts - providing superior service.
- Provide communication strategies and tools to Human Resources executives and other client contacts to maximize usage of Plum Benefits within corporations and associations. At times, interact with employees of client corporations and prospective members of Plum Benefits - providing in depth knowledge of entertainment services.
- Correlate individual efforts to client portfolio activity to insure goals are met and clients are performing to the highest standards. Report results and trends to management.
- Meet daily, monthly and quarterly goals.
- Maintain database of clients and ensure its accuracy
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| JOB QUALIFICATIONS: | - Bachelor's degree
- 2-3+ years sales or account services experience (preferably B2B)
- Exceptional phone and communication skills (must be comfortable with making a high volume of outbound calls and events.)
- Client orientation and professionalism as well as detail orientation and accuracy
- Excellent time management skills
- Computer proficiency (experience with Microsoft office products, CRM platforms a plus)
- Strong work ethic and positive attitude
- Be a self starter - be able to take initiative without much direction as well as a team player, who fosters teamwork in a high performance culture
- A love of entertainment (any combination of theatre, sports or concerts is a plus)
- Ability to travel overnight if/when required
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| TITLE: | Email Marketing Coordinator, Shubert Ticketing, Interactive Services |
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| WORK HOURS: | Monday-Friday, 9am-6pm. Must be available to work overtime as necessary, including evenings and weekends. |
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| JOB DUTIES: | - Facilitate planning of email campaigns and promotions
- Manage email marketing calendar with other departments
- Track and record results (delivery rates, opens, clicks, conversions) and communicate results
- Coordinate internal and external colleagues for timely execution and approvals on email campaigns
- Make minor changes to email creative and email template as needed
- Support continuous advancement of our email capabilities, including targeting, abandon cart re-targeting, personalization and template development
- First-line troubleshooting of technical issues affecting the tracking or implementation of email campaigns with the email service provider
- Stay current with email marketing best practices, strategies and industry standards
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| JOB QUALIFICATIONS: | - Bachelor's Degree
- 1-2 years of business-to-consumer email marketing experience
- Excellent written, verbal and organizational skills
- Impeccable eye for detail, strong organization skills, and ability to meet tight deadlines
- Able to operate independently and with minimal supervision
- Ability to handle pressure, prioritize and manage multiple projects simultaneously and accurately, to meet tight deadlines
- Strong skills in Word, Excel and PowerPoint
- Knowledge of at least one email marketing platform
- Familiarity with best practices for email creative and templates, segmentation, dynamic content, and testing methodologies
- Basic HTML knowledge and ability to learn technical systems and in-house tools quickly
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| TITLE: | User Experience Manager, Shubert Ticketing, Interactive Services |
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| WORK HOURS: | Monday-Friday, 9am-6pm, and additional time as necessary |
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| JOB DUTIES: | - Develop UX/IA documentation (site outlines, process flows, sketches, scenarios, personas, wireframes, navigation models) for web, desktop and mobile applications, to define functionality and user behavior
- Develop mock-ups/prototypes and perform formal and informal usability studies, both one-on-one and in a focus group environment
- Brainstorm and collaborate with product managers, visual designers, technical architects, developers, end users and other stakeholders to determine user interface needs
- Define and develop current GUI style standards and design practices across all of the internal and external platforms
- Partner with our development team to ensure technical feasibility and flawless implementation
- Provide options based on technical and time constraints
- Participate in projects from the design phase through final testing and QA.
- Review applications throughout the development lifecycle to ensure integrity of information architecture and usability guidelines.
- Maintain expert knowledge about emerging user interface/interaction design standards and best practices
- Evaluate the competitive landscape and research UI trends in ticketing and ecommerce
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| JOB QUALIFICATIONS: | - Bachelor's Degree
- Experience as an information architect, interaction designer, user experience designer or a similar role
- Ability to cut through ambiguity and desire to organize it
- Knowledge, motivation and passion for user-centered design and user experience
- Knowledge of best practices for web and mobile information architecture and design
- Strong verbal communication, written communication and interpersonal skills
- Strong ability to manage both time and workload independently
- Ability to work successfully as part of an interdisciplinary team including writers, graphic designers, project managers, software engineers, database engineers and quality assurance staff
- Demonstrated ability to produce detailed wireframes, site outlines, process flows, and navigation models in a thorough, clean, and concise way using industry standard tools (Axure, Visio, Omnigraffle, InDesign, or similar)
- Proven ability to develop user interfaces for complex transactional applications
- In-depth knowledge of GUI prototyping tools, and experience in rapid prototyping and iterative design using these tools
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We offer competitive salaries and a superior benefits package.
To apply, please submit resumes and cover letters (indicating salary requirements) to resumes@plumbenefits.com.
Learn more about our company values.
