Last Modified: March 9, 2023
1. User's Acknowledgment and Acceptance.
2. Description of Services.
You understand and agree that temporary interruptions of the services available through this Website may occur as normal events. You further understand and agree that we have no control over third party networks you may access while using this Website; and, therefore, delays or disruption of other network transmissions are completely beyond our control.
You understand and agree that the services available on this Website, including but not limited to any editorial services or your ability to create a user account, are provided "AS IS" and that we assume no responsibility for the timeliness, deletion, mis-delivery, or failure to store any user communications or personalization settings.
3. Registration Data and Privacy.
This Website is only available for members or employees of participating and active member-based organizations or corporate clients, respectively. If at any time we determine you are not a member or employee of a participating and active member-based organizations or corporate client, respectively, we may suspend or terminate your account without notice.] In order to access all of the services available through this Website, you will require an account and password that can be obtained by completing our online registration form, which requests certain information and data ("Registration Data"); provided, however, that if you access this Website through one of our Marketing Affiliate's websites, if you have already logged in on the Marketing Affiliate's website, you may not be required to have a separate account and password for this Website. By registering, you agree that all information provided in the Registration Data is true and accurate and that you will maintain and update this information as required to keep it current, complete, and accurate.
4. Payment of Fees.
If you purchase a product or service on this Website that requires payment of a fee, you agree to pay all such fees. For all charges for products or services on this Website, we will bill your credit or debit card, or other specific form of payment, as provided by you at the time of checkout. You agree to provide us with accurate and complete billing information, including valid credit or debit card information, your name, address, and telephone number, and to provide us with any changes in such information.
If, for any reason, your credit or debit card company refuses to pay the amount billed for the product or service, you agree that we may, at our option, suspend, cancel, or terminate the product or service purchased.
In the event legal action is necessary to collect on balances due, you agree to reimburse us for all expenses incurred to recover sums due, including attorney fees and other legal expenses.
5. Conduct on Website.
Your use of the Website is subject to all applicable laws and regulations, and you are solely responsible for the contents of your communications through the Website. By posting information in or otherwise submitting any form that may be available to you on or through this Website, you agree that you will not upload, share, post, or otherwise distribute or facilitate distribution of any content – including text, communications, software, images, sounds, data, or other information – that:
Is unlawful, threatening, abusive, harassing, defamatory, libelous, deceptive, fraudulent, invasive of another's privacy, tortious, contains explicit or graphic descriptions or accounts of sexual acts (including but not limited to sexual language of a violent or threatening nature directed at another individual or group of individuals), or otherwise violates our rules or policies;
Victimizes, harasses, degrades, or intimidates an individual or group of individuals on the basis of religion, gender, sexual orientation, race, ethnicity, age, or disability;
Infringes on any patent, trademark, trade secret, copyright, right of publicity, or other proprietary right of any party;
Constitutes unauthorized or unsolicited advertising, junk or bulk e-mail (also known as "spamming"), chain letters, any other form of unauthorized solicitation, or any form of lottery or gambling;
Contains software viruses or any other computer code, files, or programs that are designed or intended to disrupt, damage, or limit the functioning of any software, hardware, or telecommunications equipment or to damage or obtain unauthorized access to any data or other information of any third party; or
Impersonates any person or entity, including but not limited to any of our employees or representatives.
Furthermore, you agree not to use any robot, spider, scraper, or other automated means to access the website for any purpose without our express written consent; and not to take any action that imposes (to be determined in our sole discretion) an unreasonable or disproportionally large load on our infrastructure, or that otherwise interferes with the functionality of the Website.
In addition, you may not use your account to breach security of another account or attempt to gain unauthorized access to another network or server. Not all areas of the Website may be available to you or other authorized users of the Website. You shall not interfere with anyone else's use and enjoyment of the Website or other similar services. Users who violate systems or network security may incur criminal or civil liability.
You acknowledge and agree that we may at any time, and at our sole discretion, terminate your account without prior notice to you for violating any of the above provisions. In addition, you acknowledge that we will cooperate fully with investigations of violations of systems or network security at other websites, including cooperating with law enforcement authorities in investigating suspected criminal violations.
6. Third Party Content.
This Website may link you to other websites on the Internet or otherwise include references to information, documents, software, materials and/or services provided by other persons or entities (collectively, "Third-Party Content"). Third-Party Content may contain information or material that some people may find inappropriate or offensive. Third-Party Content and their owners or operators are not under our control, and you acknowledge that we are not responsible for the accuracy, copyright compliance, legality, decency, or any other aspect of the Third-Party Content, nor are we responsible for errors or omissions in any references to other parties or their products and services. The inclusion of such a link or reference is provided merely as a convenience and does not imply endorsement of, or association with, the Third-Party Content by us, or any warranty of any kind, either express or implied.
7. Intellectual Property Information.
Neither we nor our Related Companies represent or warrant that your use of materials displayed on, or obtained through, this Website will not infringe the rights of third parties. See the section titled "User Materials" below for a description of the procedures to be followed in the event you believe that content posted on this Website infringes on any patent, trademark, trade secret, copyright, right of publicity, or other proprietary right of any person or entity.
8. User Materials.
Please do not submit confidential or proprietary information to us unless we have mutually agreed in writing otherwise to protect such information. We are also unable to accept your unsolicited ideas or proposals, so please do not submit them to us in any circumstance.
We respect the intellectual property of others, and we ask you to do the same. If you or any user of this Website believes its copyright, trademark or other property rights have been infringed by a posting on this Website, you or the user should send notification to our Designated Agent (as identified below) immediately. To be effective, the notification must include:
A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
Identification of the copyrighted work claimed to have been infringed;
Information reasonably sufficient to permit us to contact the complaining party, such as address, telephone number and, if available, an electronic mail address at which the complaining party may be contacted;
Identification of the material that is claimed to be infringing or to be subject to infringing activity and that is to be removed and information reasonably sufficient to permit us to locate the materials;
A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, agent, or the law; and
A statement that the information in the notification is accurate and, under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringing.
Pursuant to the Digital Millennium Copyright Act, 17 U.S.C. Sec. 512(c), our Designated Agent for Notice of claims of copyright infringement can be reached as indicated below. Service of repeat infringers of copyright or of users about whom repeat claims of copyright infringement are received may be terminated.
Designated Agent for Claimed Copyright Infringement:
Attn: Copyright and Compliance, Legal Department
19495 Biscayne Boulevard, Suite 300
Aventura, FL 33180
You acknowledge and agree that upon receipt of a notice of a claim of copyright infringement, we may immediately remove the identified materials from our Website without liability to you or any other person or entity and that the claims of the complaining party and the party that originally posted the materials may be referred to the United States Copyright Office for adjudication as provided in the Digital Millennium Copyright Act.
9. Product-Specific Terms and Conditions
Hotel & Vacation Rentals.
Our hotel and vacation rental rates are only available through our Website and Customer Service and cannot be obtained by calling the Supplier directly. We can offer special lodging rates in many cases because our program is a private, member-based program. As such, all hotel or vacation rental reservations made through us, including Exclusive and Special Rates, may not be used to challenge a Suppliers' Best Rate Guarantee, and are excluded from any such claims.
Third-Party Sellers; Shopping Deals.
A number of third-party shopping deals are accessible through the Shopping Deals page of the Website, and we provide access to many international products or services throughout our Website. These goods or services are available through third-party sellers (collectively, "Third-Party Sellers"). Third-Party Sellers, and their respective websites, products, and/or services are not under our ownership, operation, or control. Third-Party Sellers operate their respective websites and businesses subject to different security protocols, privacy policies, and terms and conditions than the ones found on this Website. Links to Third-Party Sellers are provided solely as a convenience to you, and do not constitute an endorsement by us of the content of their websites or of their business practices, except that we may receive a payment from the Third-Party Sellers to advertise their goods or services on our Website or a commission based on your subsequent purchases. We are not responsible for examining or evaluating, and we do not warrant or claim responsibility in any way for, the goods, services, offerings, or business practices of any of these businesses, or the content of their websites. You should carefully review each Third-Party Sellers privacy statements and other conditions of use or sale.
All goods and services purchased through a Third-Party Seller will be fulfilled directly by the Third-Party Seller. We will not be responsible to you for the goods or services purchased through the Third-Party Seller, nor the billing, credit card processing, fulfillment, or customer service. Purchases through any Third-Party Sellers may not be combined with any order made on this Website, and you may not use any gift or reward card or certificate branded for this Website towards any purchase made on a Third-Party Sellers' website.
Offers are subject to change by the Third-Party Sellers without notice, and we will not be responsible for any out-of-date or erroneous advertisements.
International Products and Travel.
To minimize any potential risks or disruptions, you should review any travel warnings or advice issued by the relevant governments before you book international travel, and you should monitor such travel warnings or advice during travel and before your return journey.
Recommended inoculations and vaccinations may change at any time. Please check current recommendations from the relevant government agencies and consult with your doctor on any recommendations before you travel. You are responsible for ensuring you: (i) meet all health entry requirements, (ii) receive the recommended inoculations or vaccinations, (iii) take all recommended medication, and (iv) follow all medical advice in relation to your travel.
You must consult the relevant travel provider, embassy, or consulate for any passport, visa, or any other information or requirements. Requirements may change so check for up-to-date information before booking and departure and allow sufficient time for all relevant applications. We shall not be liable if you are refused entry onto a flight or into any country due to your conduct, including your failure to carry the correct and adequate travel documents. This includes all stops made by an aircraft, even if you do not leave the aircraft or airport.
Although most travel occurs without incident, travel to certain destinations may involve more risk than others. We do not represent or warrant that travel to international destinations is advisable or without risk and we shall not be liable for damages or losses that may result from your travel to such destinations.
In connection with the International Products on our Website, our Best Price Guarantee means that you find a ticket or tour by the same operator and in the same currency that is cheaper on another platform, you can send the applicable Third-Party Seller (e.g. Musement) a link to the offer and they will match the price. The Best Price Guarantee does not apply to previous purchases.
Flights and vacation packages are offered through Mondee, Inc., a Delaware corporation, doing business as TripPlanet, and located at 11801 Domain Blvd., FL, Austin, TX 78758 (hereinafter, "TripPlanet"). Please note that flight and vacation package Products are sold separately to you by TripPlanet and when you purchase or book such Products you are entering into a contract with TripPlanet and your experience is subject to their Terms & Conditions.
Cruises are offered through Odysseus Solutions, LLC, a Delaware limited liability company, located at 12400 SW 81st Avenue, Miami, FL 33156. Cruise Products are sold to you by Odysseus Solutions, LLC, subject to the terms and conditions of this Website.
10. Bookings on behalf of Third-Parties.
11. Text Message Program Terms.
We may offer customers mobile marketing messages about the latest events, experiences, products, and other exclusive offers by SMS and/or MMS message (the "SMS/MMS Program").
Signing Up and Opting-In to the SMS/MMS Program
To opt-in to receive text messages, you must be 18 years old or older, provide a working mobile phone number, and follow any required instructions to confirm your choice to opt-in to the SMS/MMS Program. We reserve the right to modify or stop offering the SMS/MMS Program at any time with or without notice.
By opting into the SMS/MMS Program, you:
- authorize us to use automated, autodialer and/or non-autodialer technology to send you text messages to your phone number.
- acknowledge that you do not have to agree to receive messages as a condition of using the Website.
- confirm that you are the subscriber to the relevant phone number or that you are the customary user of that number on a family or business plan and that you are authorized to opt in.
- consent to the use of an electronic record to document your opt-in.
Messages You May Receive
Once you affirm your choice to opt into the SMS/MMS Program, your message frequency may vary. You may receive an alert regarding:
- you are welcomed into the SMS/MMS Program
- an order has been placed
- an upcoming event reminder
- links to access vouchers/barcodes/tickets
- there are general marketing or promotions
The number of text messages that you receive will vary depending on events or general marketing messages.
To stop receiving text messages from us, text the word STOP, END, UNSUBSCRIBE, QUIT, or CANCEL to 65808 any time or reply STOP, END, UNSUBSCRIBE, QUIT, or CANCEL to any of the text messages you have received from us. You acknowledge that the text message platform may not recognize and respond to unsubscribe requests that do not include the STOP, END, UNSUBSCRIBE, QUIT, or CANCEL keyword commands and agree that we and our service providers will have no liability for failing to honor such requests. This Agreement still will apply if you withdraw the consent mentioned above or opt out of the SMS/MMS Program.
You can text HELP for help at any time. This will provide you a link to the terms and conditions along with a phone number to call for assistance. You can also contact us at 855-718-6952.
Charges and Carriers
We do not charge for the SMS/MMS Program, but you acknowledge that you are responsible for all charges and fees associated with messaging imposed by your wireless provider as a result of the SMS/MMS Program. Message & data rates may apply.
Access or Delivery to Mobile Network is Not Guaranteed
It is your responsibility to determine if your mobile carrier supports text messaging and if your mobile device is capable of receiving text messages. Your receipt of our text messages is subject to the terms and conditions of your agreement(s) with your mobile carrier.
Delivery of information and content to a mobile device may fail due to a variety of circumstances or conditions. You understand and acknowledge that network services, including but not limited to mobile network services, are outside of our control, and we are not responsible or liable for issues arising from such network services (e.g., delayed or undelivered messages or the security of any messages).
ALL MATERIALS AND SERVICES ON THIS WEBSITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR THE WARRANTY OF NON-INFRINGEMENT. WITHOUT LIMITING THE FOREGOING, WE MAKE NO WARRANTY THAT (a) THE SERVICES AND MATERIALS WILL MEET YOUR REQUIREMENTS, (b) THE SERVICES AND MATERIALS WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, (c) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICES OR MATERIALS WILL BE EFFECTIVE, ACCURATE OR RELIABLE, OR (d) THE QUALITY OF ANY PRODUCTS, SERVICES, OR INFORMATION PURCHASED OR OBTAINED BY YOU FROM THE WEBSITE FROM US OR OUR RELATED COMPANIES WILL MEET YOUR EXPECTATIONS OR BE FREE FROM MISTAKES, ERRORS OR DEFECTS.
THIS WEBSITE COULD INCLUDE TECHNICAL OR OTHER MISTAKES, INACCURACIES OR TYPOGRAPHICAL ERRORS. WE MAY MAKE CHANGES TO THE MATERIALS AND SERVICES AT THIS WEBSITE, INCLUDING THE PRICES AND DESCRIPTIONS OF ANY PRODUCTS LISTED HEREIN, AT ANY TIME WITHOUT NOTICE. THE MATERIALS OR SERVICES AT THIS WEBSITE MAY BE OUT OF DATE, AND WE MAKE NO COMMITMENT TO UPDATE SUCH MATERIALS OR SERVICES.
THE USE OF THE SERVICES OR THE DOWNLOADING OR OTHER ACQUISITION OF ANY MATERIALS THROUGH THIS WEBSITE IS DONE AT YOUR OWN DISCRETION AND RISK AND WITH YOUR AGREEMENT THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM SUCH ACTIVITIES.
Content available through this Website often represents the opinions and judgments of an information provider, Website user, or other person or entity not connected with us. We do not endorse, nor are we responsible for the accuracy or reliability of, any opinion, advice, or statement made by anyone other than an authorized spokesperson speaking in his/her official capacity.
SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
13. Limitation of Liability.
Except as may be set forth in the Terms of Sale, your exclusive remedy, and our entire liability, if any, for any claims arising out of your use of this Website shall be $50.00.
IN NO EVENT SHALL WE OR OUR RELATED COMPANIES BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY SPECIAL, PUNITIVE, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR ANY DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND FOR ANY THEORY OF LIABILITY, ARISING OUT OF OR IN CONNECTION WITH THE USE OF THIS WEBSITE OR OF ANY WEB SITE REFERENCED OR LINKED TO FROM THIS WEBSITE.
FURTHER, WE SHALL NOT BE LIABLE IN ANY WAY FOR THIRD PARTY GOODS OR SERVICES OFFERED THROUGH THIS WEBSITE OR FOR ASSISTANCE IN CONDUCTING COMMERCIAL TRANSACTIONS THROUGH THIS WEBSITE, INCLUDING WITHOUT LIMITATION THE PROCESSING OF ORDERS.
SOME JURISDICTIONS PROHIBIT THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
Upon a request by us, you agree to defend, indemnify, and hold us and our Related Companies, and their respective owners, officers, directors, employees, agents, representatives, attorneys and insurers harmless from all liabilities, claims, and expenses, including attorney's fees, that arise from your use or misuse of this Website. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses.
15. Participation in Promotions.
From time-to-time, this Website may include promotions offered or fulfilled by third parties. In the event that you enter into correspondence with or participate in promotions of the third parties through this Website, any such correspondence or promotions, including the delivery of and the payment for goods and services, and any other terms, conditions, warranties or representations associated with such correspondence or promotions, are solely between you and the third party. We assume no liability, obligation or responsibility for any part of any such correspondence or promotion.
16. Security and Password.
You are responsible for maintaining the confidentiality of your password and account and for any and all statements made and acts or omissions that occur through the use of your password and account, including any purchases made or charges incurred. Therefore, you must take steps to ensure that others do not gain access to your password and account. Our personnel will never ask you for your password. You may not transfer or share your account with anyone, and we reserve the right to immediately terminate your account in the event of any unauthorized transfer or sharing thereof.
17. Export Controls.
This Website is subject to United States Export Controls. No software from this Website may be downloaded or exported (a) into (or to a resident of) Cuba, Iraq, Libya, North Korea, Iran, Syria, or any other country which the United States has embargoed goods; or (b) anyone on the United States Treasury Department's list of Specially Designated Nationals or the United States Commerce Department's Table of Deny Orders. By using this Website, you represent and warrant that you are not located in, under the control of, or a national or resident of any such country or on any such list.
18. International Use.
Although this Website may be accessible worldwide, we make no representation that materials on this Website are appropriate or available for use in locations outside the United States and accessing them from territories where their contents are illegal is prohibited. Those who choose to access this Website from other locations do so on their own initiative and are responsible for compliance with local laws. Any offer for any product, service, and/or information made in connection with this Website is void where prohibited.
19. Termination of Use.
20. Governing Law & Venue; Statute of Limitations.
This Website (excluding linked web sites) is controlled by us from our offices within the State of Florida, United States of America. It can be accessed from all fifty (50) States, as well as from other countries around the world. As each of these places has laws that may differ from those of Florida, by accessing this site both of us agree that the statutes and laws of the State of Florida will apply to all matters relating to the use of this site and the purchase of products and services available through this site, without regard to the conflicts of laws principles thereof and the United Nations Convention on the International Sales of Goods. Each of us agrees and hereby submits to the exclusive personal jurisdiction and venue of the Florida and federal courts in Miami-Dade County, Florida for the resolution of any dispute arising from your use of the Website. Each Party agrees to waive any objection s/he or it may have to Miami-Dade County, Florida serving as the venue for resolving any dispute between them arising from your use of the Website.
Any cause of action brought by you against us or our Related Entities must be instituted with one year after the cause of action arises or be deemed forever waived and barred.
We make no representation that the products and services available through our Website are appropriate or available for use in locations outside of the United States, and accessing them from territories where such products and services are illegal is prohibited. Those who choose to access this Website from other locations do so on their own initiative and are responsible for compliance with local laws.
Persons under the age of eighteen (18) are not eligible to purchase, cancel or modify any services available through this Website.
All notices to a party shall be in writing and shall be made via conventional mail. Notices to us must be sent to Plum Benefits, Attn: Legal Department, 19495 Biscayne Boulevard, Suite 300, Aventura, FL 33180. Notices to you may be sent either to the e-mail address supplied for your account or to the address supplied by you as part of your Registration Data. In addition, we may broadcast notices or messages through the Website to inform you of changes to the Website or other matters of importance, and such broadcasts shall constitute notice to you.
23. Entire Agreement.
You agree not to sell, resell, reproduce, duplicate, copy, or use for any commercial purposes any portion of this Website, or use of or access to this Website.
In addition to any excuse provided by applicable law, we shall be excused from liability for non-delivery or delay in delivery of products and services available through our Website arising from any event beyond our reasonable control, whether or not foreseeable by either party, including but not limited to, labor disturbance, war, fire, accident, adverse weather, inability to secure transportation, governmental act or regulation, and other causes or events beyond our reasonable control, whether or not similar to those which are enumerated above.
25. State-Specific Disclosures.
For California Residents:
Plum Benefits is registered with the State of California as a Seller of Travel. Registration No. CST 2091178-70. Registration as a seller of travel does not constitute approval by the State of California.
Upon cancellation of the transportation or travel services, where the passenger is not at fault and has not canceled in violation of any terms and conditions previously clearly and conspicuously disclosed and agreed to by the passenger, all sums paid to the seller of travel for services not provided will be promptly paid to the passenger, unless the passenger advises the seller of travel in writing, after cancellation. This provision does not apply where the seller of travel has remitted the payment to another registered wholesale seller of travel or a carrier, without obtaining a refund, and where the wholesaler or provider defaults in providing the agreed-upon transportation or service. In this situation, the seller of travel must provide the passenger with a written statement accompanied by bank records establishing the disbursement of the payment, and if disbursed to a wholesale seller of travel, proof of current registration of that wholesaler.
This Seller of Travel is not a participant in the California Travel Consumer Restitution Fund.
California residents may use the Organized Retail Theft Webform, managed by the California Department of Justice, to report a crime related to the sale of stolen merchandise to the Organized Retail Theft Program.
For Florida Residents:
Plum Benefits is registered with the State of Florida as a Seller of Travel. Registration No. ST-37777.
For Hawaii Residents:
Plum Benefits is registered with the State of Hawaii as a Travel Agency. Registration No. TAR-7471.
For Washington Residents:
Plum Benefits is registered with the State of Washington as an Out-of-State Seller of Travel. UBI: 605005095.
26. Contact Information.
Except as explicitly noted on this Website, the services available through this Website are offered by Plum Benefits, located at 19495 Biscayne Boulevard, Suite 300, Aventura, FL 33180.