Although we do our best to ship orders same-day, we do not guarantee this and please note there is a 24 to 48 hours processing time for all orders before tickets are shipped. Telephone representatives that speak English and fluent Spanish are available Monday through Sunday. All online customers will receive an order confirmation via email. Please provide a telephone number during the checkout process for us to reach you with any questions.
Many theme parks require under Florida law that multiple day park or event tickets are non-transferable and must be used by the same person on any and all days. You cannot share a multiple day ticket with friends or family.
EBG is not responsible for lost or stolen tickets.
For events and tickets with validity dates, tickets will not be replaced or exchanged prior to or after the expiration date or event date for any reason. Please note that some event tickets must be ordered in association with a specific shipping/handling method to ensure a timely and secure delivery.
Please bear in mind that, although we are open for business, our hotel courier does not deliver on Saturdays and Sundays. To ensure that you receive your hotel delivery prior to your scheduled weekend or Monday morning arrival date, you must book your ticket order, with hotel delivery indicated, by Thursday at 2:00 pm. Ticket orders placed after 2:00pm on Thursday will be delivered between the hours of 10:00am and 7:00pm the following Monday. If your arrival date falls near a holiday, please allow 48 hours prior to the holiday for your order to be processed and delivered.
Refunds & Exchanges
Due to our special contracts with the theme parks and other partners to bring you corporate-only products & prices, we are required to adhere to strict refund policies and procedures.
- There are no refunds under any circumstances.
- The shipping option is your choice. We are not responsible for the US Postal Service, Federal Express or United Parcel Service in the event that you do not receive your package prior to your vacation, regardless of the expiration dates.
- Weather, Illness, or any other emergencies do not reflect a change in our no refund - no exchange policy.
- Errors and omissions on behalf of EBG are handled on a case by case basis and may be subject to a 10 % restocking fee.
Please note that we cannot be held responsible in the event that we have been provided with an incorrect delivery address. No refunds or exchanges are forthcoming if the result of an incorrect address is a lost package. Once ticket orders are placed, address changes incur an additional $15.00 change fee, which you hereby authorize by making a purchase on this site. EBG automatically charges you this amount without further notification.
When you place an order on PlumBenefits.com and any sites located on the domain with a co-branded domain, we will ask you for the following personal information: name, email address, mailing address, phone number, credit card number and its expiration date. This information is transmitted via a secure encrypted server using Secure Sockets Layer (SSL) technology, the approved industry standard (see Security section below). We will use your personal information to contact you for account purposes and/or to present you with new offers and promotions. Please note that on all correspondence, with respect to sending you electronic communications with new offers and special discounts- you have the ability to unsubscribe from receiving additional emails from EBG by clicking the "unsubscribe" link.
SITE CONTENTS, OWNERSHIP, AND USE RESTRICTIONS
The information contained within this Site, including all images, illustrations, designs, photographs, video clips, writings and other materials that appear herein, may be copyrighted, trademarked, trade dressed or otherwise owned intellectual property (all of which, collectively, are herein referred to as the "Contents"), controlled or licensed by EBG, its subsidiaries and affiliates, or are the property of their respective owners.
Permission is granted to display, copy, distribute, download, and print, in hard copy, portions of this Site for the purposes of:
(1) placing an order with EBG or
(2) using this Site as a shopping resource, provided you do not modify the Site and that you retain all copyright and other proprietary notices contained in the Contents.
Except in connection with shopping or placing an order, none of the Contents may be copied, reproduced, distributed, republished, downloaded, displayed, posted electronically or mechanically, transmitted, recorded, in any manner mirrored, photocopied, or reproduced without the prior written permission of EBG or the applicable copyright owner. Please note that the permission granted herein terminates automatically if you breach any of these Site terms or conditions. Any other use of the Contents on this Site including reproduction for purposes other than as noted above, and including any reproduction, modification, distribution, or republication may violate copyright or trademark laws, and, without the prior written permission of Entertainment Benefits Group, Inc., is strictly prohibited.
DISCLAIMER OF WARRANTY
EBG IS PROVIDING THIS SITE AND ITS CONTENTS ON AN "AS IS" BASIS AND MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES OR CONDITIONS OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. ALTHOUGH EBG BELIEVES THE CONTENT TO BE ACCURATE, COMPLETE, AND CURRENT, EBG DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE ON THIS SITE IS ACCURATE, COMPLETE, OR CURRENT. PRICE AND AVAILABILITY INFORMATION IS SUBJECT TO CHANGE WITHOUT NOTICE.
DISCLAIMER OF LIABILITY
IN NO EVENT SHALL EBG BE LIABLE FOR SPECIAL, INDIRECT, EXEMPLARY, OR CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER, INCLUDING BUT NOT LIMITED TO, LOSS OF USE, DATA, OR PROFITS, WITHOUT REGARD TO THE FORM OF ANY ACTION, INCLUDING BUT NOT LIMITED TO CONTRACT, NEGLIGENCE, OR OTHER TORTIOUS ACTIONS, ALL ARISING OUT OF OR IN CONNECTION WITH THE USE, COPYING, OR DISPLAY OF THE CONTENTS OF THIS SITE. IN AN EFFORT TO PROVIDE OUR CUSTOMERS WITH THE MOST CURRENT INFORMATION, EBG WILL, FROM TIME TO TIME, MAKE CHANGES IN THE CONTENTS AND IN THE PRODUCTS OR SERVICES DESCRIBED ON THIS SITE.
USER COMMENTS, FEEDBACK, AND OTHER INFORMATION SUBMISSIONS PROVIDED BY YOU
You agree that any material, information, and ideas that you transmit to this Site or otherwise provide to EBG ("Transmissions") shall be and remain EBG's property.
All Transmissions will be treated as non-confidential and non-proprietary and EBG shall be under no obligation of any kind with respect to such information and shall be free to reproduce, use, disclose, and distribute the Transmissions to others without limitation. Additionally, EBG shall be free to use any ideas, concepts, know-how, or techniques contained in such information for any purpose whatsoever including, but not limited to, developing, manufacturing, or marketing products incorporating such information. You further agree that EBG may use information about your demographics and use of this Site in any manner that does not reveal your identity.
In addition, you agree, and are hereby put on notice, that you are prohibited from posting or transmitting to or from this Site any unlawful, threatening, libelous, defamatory, inflammatory, pornographic, or profane material or any other material that could give rise to any civil or criminal liability under law. You are solely responsible for the content of any comments you make.
EBG ("EBG") controls and operates this Site from its offices within Florida, and the United States. This Agreement shall be governed by and construed under Florida law without regard to conflicts of law provisions. Any action or proceeding arising out of or related to this Agreement or your use of this Site must be brought in the state or federal courts of Florida and you consent to the exclusive personal jurisdiction of such courts. If you do not agree, please do not use this Site.