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Frequently Asked Questions

Frequently Asked Questions


We wanted to take this opportunity to thank you for being a valued member of We are grateful for your business and it is our pleasure to bring you special offers and discounts on the top entertainment and travel products as well as the most popular brands and services.

Our teams, like everyone around the world, are feeling the effects of the Coronavirus (COVID-19) and our thoughts go out to anyone affected. We are very focused on the safety of our team members as well as how to best maintain and deliver value and service to you and our millions of customers.

Please note that we will continue operating as usual and you will have access to the platform and the thousands of products and services we bring to you and your colleagues 365 days a year. Please know we are working closely with our partners to gather information about their respective events, attractions and venues and we are working to update and respond to customers as information becomes available. We are managing this fluid situation by staying in constant contact with our partners to best support real time updates and changes related to refund and exchange policies & procedures that each of our partners are issuing.

As a business we have activated our business continuity plan and are closely following all Federal, State and local, government recommendations as well as the most up-to-date recommendations and advisories from the Centers for Disease Control and Prevention. We are committed to best serving our customers, partners and employees during this uncertain and ever changing situation.

As you can imagine call volume is high so please contact us should you have questions. We value your business and are working to continue offering you the same savings and value we have been offering millions of employees for the past 18 years.



All 4 Walt Disney World theme parks and Disney Springs are now open. Park attendance is managed via the Disney Park Pass reservation system—to enter a park, both a park reservation and valid admission for the same park on the same date are required for Guests ages 3 and up.

Theme parks, Disney Resort hotels, restaurants, attractions, experiences and other offerings may be modified and will be limited in capacity and subject to limited availability or closure, based on direction from health experts and government officials to promote physical distancing.

Additionally, attractions, experiences (such as shows, parades and fireworks), services and amenities may have a limited availability or may remain closed. Know Before You Go

Partially used multi-day theme park tickets with usage window impacted by park closure, or date-specific theme park tickets purchased through June 6, 2020 with a valid use period beginning March 12, 2020 or later, will automatically be extended to use any date through September 26, 2021.

Florida Resident Discover Disney Tickets may be used through September 30, 2020.

If you have purchased tickets for Disney After Hours or Disney Villains After Hours from March 16, 2020 through the closure they will be automatically refunded.

Walt Disney World annual passes will be extended by the number of days the parks are closed.

In the event that you have made any modifications to your tickets through My Disney Experience after purchasing through our site, you will need to contact Disney directly to inquire about any changes to your order.


Disneyland® park and Disney California Adventure® park are planning to officially reopen to the public on April 30, 2021 with limited capacity.

Upon reopening, certain theme parks, hotels, restaurants and other locations may be limited in capacity and subject to restricted availability or even closure based on guidance from health experts and government officials. Furthermore, certain attractions, experiences, services and amenities will be modified, have limited availability or remain closed. As a result of the impact of COVID-19 on operations, FastPass and Disney MaxPass services are suspended for the time being and are not available for purchase or use. Park admission and offerings are not guaranteed. Further updates will be shared at a later date.

Because theme park capacity will be significantly limited to comply with governmental requirements and promote physical distancing, the Disneyland Resort will manage attendance through a new theme park reservation system that requires all guests to obtain a reservation for park entry in advance. To enter a park, both a valid admission and park reservation with the specific park and date are required for guests ages 3 and up. Theme park reservations will be limited and subject to availability and, until further notice, only California residents may visit the parks in line with current state guidelines. More details about this new reservation system will be available soon.

NON-PROMOTIONAL TICKETS: Unused non-promotional single day tickets that expire on December 30, 2020 or March 31, 2021 will have the expiration date extended to December 16, 2021. Wholly unused, non-promotional multi-day tickets that expire on January 12, 2021 or April 13, 2021 will have the expiration date extended to December 16, 2021, and the ticket will expire 13 days after first use or on December 16, 2021, whichever occurs first. Unused non-promotional single day tickets that expire on December 30, 2021 or March 31, 2022 will have the expiration date extended to December 30, 2022. Wholly unused, nonpromotional multi-day tickets that expire on January 12, 2022 or April 13, 2022 will have the expiration date extended to January 12, 2023, and the ticket will expire 13 days after first use or on January 12, 2023, whichever occurs first.

Guests with multi-day tickets who used their first visit between February 28, 2020 and March 13, 2020 but did not reach their ticket's maximum number of uses, will have the 13-day expiration period of their ticket extended to December 30, 2021.

SOUTHERN CALIFORNIA TICKETS: The expiration date for the promotional Southern California Tickets will be extended through December 16, 2021. Tickets may be used on non-consecutive days. Block out days of 11/21/20-11/28/20, 12/19/20-01/10/21, 03/26/21- 04/11/21, 7/4/21 and 11/20/21-11/27/21 apply.

PROMOTIONAL CHILD TICKETS: The expiration date will be extended through December 16, 2021, and the ticket will expire 13 days after first use or December 16, 2021, whichever occurs first. Guests who used their first visit between February 28 and March 13, but did not reach their ticket's maximum number of uses, will have the 13-day expiration period of the promotional ticket extended to December 16, 2021. Block out days of 12/19/20-01/04/21, 03/26/21-04/11/21, 7/4/21 and 11/20/21-11/27/21 apply.


Universal Orlando Resort theme parks are now open. This carefully managed reopening comes with stringent new health, safety and hygiene procedures in place. Learn More

The following Universal Orlando Resort hotels are now open - Hard Rock Hotel, Loews Royal Pacific Resort, Loews Sapphire Falls Resort, Universal's Cabana Bay Beach Resort, Universal's Aventura Hotel and Universal's Endless Summer Resort – Surfside Inn and Suites. Plans for Loews Portofino Bay Hotel and Universal's Endless Summer Resort – Dockside Inn and Suites will be announced at a later time.

All 4-Day Promo tickets are valid for usage completed on or before December 17, 2021 when the ticket will expire in full.

All 1-Day tickets will be valid for any future date within the same seasonal category (calendar here).

All other unredeemed Universal Orlando Theme Park vouchers will be valid for any future date.


Universal Studios Hollywood will reopen April 16, 2021.

In partnership with health and government officials, Universal Studios Hollywood has enacted new safety procedures including physical distancing and required face coverings for the well-being of all guests and Team Members. As a result of current health & safety guidelines, not all rides, shows, attractions, and other park offerings will be immediately open.

Due to capacity limits, until further notice, California resident guests with an unredeemed ticket that was purchased prior to April 8, 2021, will be required to make a reservation at for their visit date. To enter the Park, guests will need to provide a validate reservation confirmation for their visit date and the ticket they received at the time of purchase.

Any tickets purchased for a date when the park is closed will automatically be changed to one valid until December 16, 2021.


To help manage capacity to maintain physical distancing within the parks, all parks will require advance online reservations. Reservations will be required for admittance given anticipated demand. Guests must visit prior to their visit to make a reservation. For tickets involving multiple parks, you must make a reservation for each one.

Discovery Cove reservations prior to June 11, 2020 may be rebooked on any date prior to December 31, 2021 and will keep the same rate as the original booking. No change fees will apply. Bookings made outside of that time period may be subject to additional charges based on applicable rates for the new date chosen.

All Park Ticket (SeaWorld, Busch Gardens, Aquatica, Water Country, Adventure Island and Sesame Place) purchases are final per SeaWorld Parks & Entertainment policy. All unused single day and multi day tickets that were purchased in or expired in 2020 will be extended through December 31, 2021.


Any ticket purchased for the 2020 season may now be used through September 6, 2021 for the Cedar Fair Parks listed below:

• California's Great America

• Carowinds

• Cedar Point

• Dorney Park & Wildwater Kingdom

• Kings Dominion

• Kings Island

• Knott’s Berry Farm

• Michigan's Adventure

• Valleyfair

• Worlds of Fun

LIVE ENTERTAINMENT (Broadway, Sports, Concerts)

BROADWAY IN NEW YORK: Broadway and Off Broadway performances will be resuming late summer/fall 2021. Please check individual show pages for further details on availability.

ALL CANCELLED EVENTS: If your event has been cancelled, there is nothing you need to do. If the terms and conditions or applicable laws require a cash refund, such refund will be issued using the same method of payment that was used for the purchase. For all other cases, we will issue a refund in the form of a credit through a credit voucher or gift card or gift certificate. Due to high volume, it may take over 30 days to process your refund.

We will not be liable for travel or other expenses that you or anyone else incurs in connection with a cancelled or postponed event.

POSTPONED EVENTS: If your event has been postponed, hold on to your tickets. We are working with the ticket providers to assess rescheduling options. As we get more information, we will contact you at the email provided at the time of your booking.

NON-POSTPONED EVENTS: For events that have not been postponed or canceled, we are unable to offer refunds at this time.


Regal will temporarily suspend operations at most theatres at close of business on Thursday, October 8, 2020 until further notice. This is in response to an increasingly challenging theatrical landscape and sustained key market closures.

The following do not expire and will be valid once the theater location reopens:

• Regal Premiere

• Regal Ultimate Movie Pack

• Regal Movie Tickets + Concessions Gift Card


The following do not expire and will be valid once the theatre location reopens:

• AMC Black Tickets

• AMC Yellow Tickets: Not Valid in CA, NY, & NJ

• Popcorn E-show Snack

• Drink E-show Snack


Please contact your local theater for their current operating schedule.

The following do not expire and will be valid once the theater location reopens:

• Showcase Cinemas PRESTIGE Tickets

• Showcase Cinemas Combo Gift Pack 2 Tickets, 2 Drinks & Popcorn

• Showcase Cinema Dinner + Movie Package 2 Movie Tickets + Dinner


We are working with our hotel suppliers to cancel existing hotel reservations and can accommodate most requests. Please contact us via our contact form and detail as many specifics as possible, including hotel name, location and dates of stay, so we can help expedite your request.

How do I book an order?

Online at

Place your order on our website by using your company access code. Please keep in mind that many of the event offers and other specials are based on limited availability, so always try planning to book your order as far in advance as possible. Prices are subject to availability and offers are subject to change at any time.


Our Customer Service Representatives are here to assist you with all your entertainment and travel needs. Available daily from 8:00am ET - 10:00pm ET. Please call us at 1-877-868-7758.

Company Intranet

Subject to availability. Please contact your employer for details.

What is the benefit from purchasing at

Your employer has contracted with to offer you exclusive travel and entertainment offers and special discounts that are not available to the general public. Select corporate employers are able to participate in the program. Our agreements are licensed and authorized with the products and services that we offer, exclusively for our company to represent for the Corporate Benefit Program. All of the offers that are represented are either discounts, special offers, exclusive promotions or provide a benefit with preferred access or preferred seating. We offer you a convenient and reliable service to also save you time and money on your travel and entertainment.

Can I get tickets for family or friends?

Yes. As long as you place the order, we welcome you to place orders for your family and/or friends. Please review your individual product delivery method as there may be times when the credit card holder is required to be present to retrieve the product purchased.

How do I create an account?

To create an account you must have your company access code supplied by your employer.

How do I get my corporate code?

Your employer in your Human Resources or Benefits Department will provide this to you.

I forgot my password, how do I retrieve it?

If you already have an account, enter your email address and click "forgot my password" and it will be sent to you immediately.

Will I receive actual tickets or vouchers?

For most theme park tickets we provide the actual tickets for admission; in some cases we provide a voucher. For select parks we also have E-tickets. For event tickets, we either send the event tickets to you or we generate a box office confirmation that allows you to pick up the tickets at the event's Box Office. Please follow the detailed instructions located on your confirmation email, which clearly outlines how to retrieve your tickets or vouchers.

Because of the sensitivity of many of the offers we provide and the special discounts and preferred seating, many of the Box Offices require a name of the individual who will be picking up the tickets. Some venues require photo identification, so please reference your specific product's delivery process to be sure there are no service disruptions when ticket retrieval occurs.

Who can I contact to get help with an existing order?

If you require assistance with an existing order, please call a Customer Care Representative who is available daily from 8:00am ET - 10:00pm ET at 1-877-868-7758.

What are my shipping options?

We offer a variety of different shipping & delivery options based on different types of tickets and special offers. For most items, if your order is less than $125 you may select USPS Shipping. For all other orders that require shipping, we ship using UPS and we offer Ground, 2-Day or Next day Air. For some items, UPS delivery is always required to ensure a timely delivery. Many tickets will be sent electronically. Please check your specific product for details.

When will my order ship?

We do our best to process and ship all orders on the same day they are placed, but due to the popularity of some products, we make our best effort to get your orders processed and shipped as quickly as possible. We guarantee processing within 24 - 48 hours to ship your order based on the method of your selection.

How long does shipping usually take?

USPS Mail can take 2-7 days depending on location. UPS Ground takes up to 7 days depending on location and region. UPS 2-day and UPS Next day packages means 2-days or Next day following our 48 hours processing time, respectively.

I received the wrong ticket, what do I do?

We do have mechanisms in place to prevent mistakes from happening and it is our goal to ensure that your experience or vacation is well-planned and enjoyable. We guarantee that we will do our best to help in any way we can, and we ask that you contact us immediately to help remedy any situation by contacting a Customer Care Representative at 1-877-868-7758.

Do you ship International?

Yes, we ship outside of the continental United States. Please be sure to select the proper shipping method when checking out to avoid delays and shipping disruptions.

What are my payment options?

We accept all major credit cards including Visa, MasterCard, Discover and American Express. We do not accept Travelers Cheques or Personal Checks. All payments are in USD.

Where will my seats be located?

We are fortunate to have direct integrations with many box offices throughout the country. However, because of the popularity and limited availability for event tickets in certain cases; the specific sections, rows and seats may not be provided prior to purchase. Information will be displayed if seat locations are available prior to purchase. While you are making you seat selection on the site the general seating area or seating category is noted in the ticket description and a seating diagram is provided for reference. We work very hard to make the best possible seats available to you, including reserving seats prior to the public on-sale in many cases.

Please note: All tickets are non-refundable and cannot be exchanged.

When will I receive my tickets?

You will receive your tickets based upon the product specific delivery method as outlined during checkout and on your confirmation email after your purchase is complete. Only the name listed on the reservation can pick up the tickets at the Box Office, unless otherwise noted. A photo ID is required for all Box Office Will Call pick up. The redeemable voucher must be printed, venues do not accept tickets on a mobile device.

Does have special offers?

We strive to make available "special offers" that are not available to the general public. This can include, but not limited to; an exclusive discount, no service fees, Preferred Seating locations, special package pricing or access to a sold out event.

What if I cannot attend an event that I purchased on

We are unable to provide a refund or an exchange for unused tickets. Like most ticketing systems, once an order is placed - the purchase is confirmed and the customer is responsible for the purchase. All event ticket reservations are final.

What is preferred seating?

For many events, has the opportunity to reserve seats prior to them going on sale to the general public. This allows us to provide you with excellent seat locations. While in some cases we may not be able to provide you an exact location prior to your purchase, we can assure you that when you see "Preferred Seating" next to an offer - that you will receive better seats than are available to the general public. Availability is limited for all events with Preferred Seating and we ask that you purchase your tickets in advance.

What are "taxes and fees?"

For ticket orders, the term "Taxes and Fees" means that we collect sales tax of 6.5%, which is remitted to the state of Florida or other applicable state if required. Also, when we list an amount as "taxes & fees" on the site, that sometimes means a tax recoupment charge. When we contract with our supplier partners, often times we are subject to sales tax and the sales tax is passed on to you our customer. Therefore, what we're collecting from you is a tax recoupment charge that is equal to the amount we expect our travel suppliers to charge us. For example, when you go to Walt Disney World's website, the ticket prices are listed prior to charging the 6.5% sales tax that will be added to all ticket transactions, including when we purchase tickets from Walt Disney World for sale through our website to our customers.

Unless otherwise noted, prices shown for travel packages are in USD for one adult and if the travel package includes a hotel, based upon double occupancy. Prices are subject to change based upon your choice of travel dates, number of travelers, departure city, and your choice of hotels or other items, and may require a minimum stay. Amounts listed in the "Taxes and Fees" line consist of the amount that we expect the relevant suppliers to bill us for any applicable taxes, governmental fees and other charges, as described below. For ticket orders, the term "Taxes and Fees" means that we collect sales tax of a minimum amount of 6.5%, which is remitted to an applicable state if required.

Will Preferred Access tickets be mobile friendly?

The purchase of Preferred Access Tickets is available on mobile devices; however, venues may or may not accept tickets on your mobile device for entry. Please review your specific order for details.

What are the delivery options?

Delivery methods vary and are dependent upon your product selection. Please review your specific order for details regarding the delivery of your tickets.

How fast will the tickets be emailed once purchased?

Procurement of your tickets vary from your event selection. Some tickets are delivered as E-Tickets which you may receive moments after your transaction is completed. There are times where you may receive your tickets the day of the event. There are a number of factors in procuring your tickets and the details about the timing of your tickets vary based upon your event selection. Should you have any questions, please do not hesitate to contact our Customer Care team.

Can gift cards be applied to a preferred access ticket purchase?

Yes, they can be applied for any purchase.

Do Preferred Access Tickets have any pricing advantages?

Yes, there will be a select number of products where there will be pricing advantages, but the ability to secure exclusive seats to some of the nation’s hottest events is the advantage in purchasing through Preferred Access.

What are mobile e-Tickets?

Mobile e-Tickets are tickets delivered in a Mobile PDF format specifically designed for smartphones.

Why use mobile e-Tickets?

Avoid waiting at a box office line to pick up your tickets, saving you a lot of time.

Prevent your tickets from getting lost in the mail.

No need to print your tickets! Simply present your smartphone with e-Tickets at the gate. Not to mention, you save paper and help improve the environment!

It's super convenient.

How do mobile e-Tickets work?

You will receive two emails from us for each order generated with this delivery method. The first is an email confirmation of your order. The second is an email with an attachment(s) specially formatted to display on your smartphone's screen so that ticket scanners may scan it as you gain entry to the venue. In some cases you will need to enable images so that the QR code will display properly. There should be one QR code per e-Tticket. You'll want to turn the brightness up to a reasonable level when presenting your smartphone to be scanned since the ticket scanner will need to be able to detect contrast between the black and white space on the QR code. The ticket that is emailed to you is a valid e-Ticket used to gain entry directly into the event, you DO NOT have to visit the box office.

Make sure you protect it like you would any other ticket. Each e-Ticket contains a unique QR code that is scanned at the event from your smartphone.

If any copies are made of the e-Ticket, only the first scan of the barcode will be allowed entry. If your QR code has already been scanned at the venue, the attendant will be alerted and entry will not be permitted.

What software or hardware do I need?

PDF attachments may be used on any type of smartphone with a PDF viewer (such as Apple, Android, Windows, Blackberry, etc).

When will I receive my mobile e-Tickets?

Typically, e-Tickets are emailed to you immediately after your purchase, however, please reference your order confirmation email which displays the delivery time.

Why haven't I received my mobile e-Tickets?

  1. Make sure you have used the correct email address. We all make mistakes, it's okay, we are here to help! Feel free to contact a Customer Care Representative at 1-877-868-7758.
  2. Make sure that your spam guard and junk mail settings allow you to receive emails with Mobile PDF attachments.
  3. Check your junk mail folder.
  4. Please check the designated delivery time to receive your e-Tickets. You are excited to go to the event (and we are excited for you), but please check your confirmation email to verify when you can expect delivery of your e-Tickets. Delivery times vary, dependent upon the event.

If you did not receive them in the time that is outlined in your confirmation email, please contact a Customer Care Representative at 1-877-868-7758.