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Select from our following website topics to see questions our guests ask most frequently, directions for using certain products, and other useful content!
The majority of payment-related problems stem from inaccuracies in the billing address, security code, expiration date, or card number input. We advise double checking that all your information is accurate and then make another attempt to complete your order. If you continue to experience difficulties with your payment, we suggest reaching out to your financial institution for additional support.
We explore all available avenues to resolve your requests. As a third party facilitating a transaction between you and our partner, it's necessary for us to synchronize all refund requests with our partners before securing a resolution. Our commitment is to deliver an email update or resolution within 72 hours of receiving your request.
We are happy to assist with resending your Order Confirmation or tickets. Kindly complete our Contact Us form or give us a call for additional support.
We are unable to modify the stay dates on existing hotel reservations. However, depending on the cancellation policy, we may be able to assist with cancelling your reservation and placing a new order for the correct dates. Please refer to your Order Confirmation for details regarding the cancellation policy for your reservation.
Once an order is submitted, it is confirmed, and the customer assumes responsibility for the purchase. We are unable to make changes to existing orders. However, depending on the cancellation policy, we may be able to assist with cancelling your reservation and placing a new order with updated information. Please refer to your Order Confirmation for your purchase's terms and conditions.
If a confirmation number is not provided at the time of purchase, it will become available within 72 hours of your check-in date. Please note: most hotels do not require a confirmation number for check-in; however, ensure to bring a valid photo ID upon hotel check-in.
Your Credit Voucher can be redeemed on our website for a wide range of products. Select REDEEM GIFT CARD / CREDIT VOUCHER on the checkout page and input your Credit Voucher number and PIN in the appropriate fields. Some exclusions may apply. Please refer to the terms and conditions on your Credit Voucher for details.
We are unable to provide a refund or an exchange for unused tickets. Like most ticketing systems, once an order is placed - the purchase is confirmed, and the customer is responsible for the purchase. All event ticket reservations are final.
Once an order is submitted, it is confirmed, and the customer assumes responsibility for the purchase. We are unable to make changes to existing orders. However, depending on the cancellation policy, we may be able to assist with cancelling your reservation and placing a new order with updated information. Please refer to your Order Confirmation for your purchase's terms and conditions.
We are more than happy to assist with updating the email address on your order. Kindly complete our Contact Us form or give us a call for additional support.
Allianz Global Assistance® Event Ticket Protector(sm) offers peace of mind. If a covered medical issue, traffic accident, jury duty, or other covered reason* keeps you from attending your event, you can be reimbursed 100% of the ticket price, including taxes, fees, and delivery charges up to your plan limit.
Terms, conditions, and exclusions apply. Insurance benefits are underwritten by Jefferson Insurance Company (NY, Administrative Office: 9950 Mayland Drive, Richmond, VA 23233), rated "A+" (Superior) by A.M. Best Co., under Jefferson Form No. 105 series. Plan(s) are only available to U.S. residents and may not be available in all jurisdictions. AGA Service Company is the licensed producer and administrator of this plan and an affiliate of Jefferson Insurance Company. The insured shall not receive any special benefit or advantage due to the affiliation between AGA Service Company and Jefferson Insurance Company. Plans include insurance benefits and assistance services. Non-insurance benefits/products are provided and serviced by AGA Service Company. Any Non-insurance Assistance services purchased are provided through AGA Service Company. Except as expressly provided under your plan, you are responsible for charges you incur from third parties. Contact AGA Service Company at 800-284-8300 or 9950 Mayland Drive, Richmond, VA 23233, or [email protected].
We recommend you opt-in for ticket insurance by selecting the Yes, protect my ticket purchase button during checkout.
To cancel your insurance, contact Allianz Global Assistance by visiting the Event Ticket Insurance page.
When you purchase a plan from Allianz Global Assistance, you have a review period determined by your state of residence to examine the plan. If, for any reason, you wish to cancel your plan during the review period, you'll be refunded your premium if you haven't filed a claim and your event has not begun.
Premiums are non-refundable after the review period.
The insurance component reimburses 100 percent of the ticket price, including taxes and shipping charges. With event ticket insurance, your financial loss will be covered if you can't attend an event for any of the following reasons:
Certain pre-existing conditions may be covered. Please see the full Certificate of Insurance/Policy for full details.
Event Ticket Protector also includes access to the Allianz Global Assistance Event 24-hour assistance hotline. A staff of multilingual problem solvers is available to help you with medical, legal, or travel-related emergencies. Please call 1-800-424-3396.
Yes, we partner with Allianz Global Assistance to provide insurance coverage for your cruise. For more information, please review the Policy Details and Disclosures at the time of booking.
Cruise booking cancellation policies vary by cruise line, fare code, and length of sailing. Refunds on eligible cancelled bookings will be made directly by the cruise line. Typically, refunds due to cancellations are issued if the cancellation request is received by a specific deadline. A guest may also incur a cancellation fee that increases as the departure date approaches. Please review the trip terms and conditions carefully prior to booking.
We offer a best rate guarantee to bookings prior to final payment. If the applicable cruise line has availability directly to the general public in the United States on the same sailing and category for a lower price, please contact [email protected] prior to your final payment and the lower price will be matched. The lower price may not include interline, non-refundable, group, member, casino, or any restricted fares. The best rate guarantee only applies to the cost of the cruise. Shipboard credit, transfers, shore excursion packages, or additional value-added offers are not eligible for a price match. Please review our Terms of Sale for further best rate guarantee details.
We offer access to a diverse variety of cruise lines with unique itineraries and activities for all ages and preferences. Our dedicated cruise concierge can ensure a tailored and personalized experience. You may also receive complimentary onboard credits when you book through PlumBenefits.com. The onboard credit amount is based on the cruise fare not including port charges, fees, and taxes. The exact dollar amount of any onboard credit provided will be displayed after selecting a particular stateroom category. Onboard credits are not available for cruises that sail within two weeks of booking. We also offer special discounts on select itineraries, enhancing your cruise adventures.
While we don't offer discounts on drinking packages, our cruise concierge is here to assist you in finding the most suitable package based on your specific needs, ensuring you have the best onboard experience possible.
No, we do not offer payment plans. However, if you book your cruise in advance, you can make payments towards your final payment until the final due date - as indicated at the time of booking.
Payment failures may arise due to many reasons. If payment fails online, the best course of action is to call our concierge services for assistance. If the itinerary is available, the reservation will be placed in a "Held" status until payment is received. If the itinerary is already in "Confirmed" status and your payment fails for the final deposit, the reservation may be canceled if payment is not received by the due date. Refunds for any canceled bookings shall be in accordance with the terms accepted at the time of booking.
No, however, we would love to speak with you to see if we can match you with one of the amazing cruise lines that we do offer.
Depending on the sailing date, we can usually hold cabin reservations for 24-48 business hours and sometimes for even a week depending on the cruise line. Are we able to use gift cards/or credit vouchers for cruise bookings? o We can only apply gift cards/or certificates that are directly from the cruise lines. EBG gift cards or credit vouchers are not applicable for cruise bookings.
No, any special employee discount requests must be made directly with the cruise line.
You will be able to access your reservation via a link in the email confirmation. You will be able to view updated reservation data every time you visit the link. For special modifications, you may contact our concierge services or attempt to make modifications through your own cruise line accounts. Changes to a reservation may result in a per-ticket service fee pursuant to the cruise line's terms and conditions.
Yes, you may be able to transfer the booking to our agency. Each cruise line has its own requirements that may differ from each other. Transfers may be eligible if the booking is not fully paid and no more than 15 days after booking. Please check the policies of the relevant cruise line for details.
Traveling with a passport is not mandatory for all itineraries but it is highly recommended to use it as the travel document. For additional details regarding the travel documentation requirement for your specific sailing, we advise you to contact the embassy of the countries you will be visiting.
Customers may make modifications to their booking if the cruise line allows, such as adding packages, benefits, amenities, shore excursions, etc.
Yes, customers may take advantage of additional benefits through the cruise line loyalty programs, such as additional onboard credit and reduced deposit amounts.
No, gratuities are not included in our pricing. Customers have the option of adding pre-paid gratuities to their total booking price, and customers or their guests have the option of tipping each crew member individually while they are onboard. If you choose to pay your gratuities and/or tips onboard, be sure you do not opt to add them at the time of booking.
Hotel packages, flights, transfers, and cruise extensions may be added on to the booking if the cruise line has options curated for that specific itinerary. Packages may differ for each cruise line or itinerary.
We are working with our hotel suppliers to cancel existing hotel reservations. Don't hesitate to contact us via our contact form and detail as many specifics as possible, including hotel name, location, and stay dates, so we can help expedite your request.
In most cases, our hotel partners must investigate the reservation, which can take up to 14 business days. Thank you for your patience.
We are unable to make special requests. Please contact the hotel directly for further assistance.
Once an order is submitted, it is considered confirmed, and the customer assumes responsibility for the purchase. We are unable to make changes to existing orders. However, depending on the cancellation policy, we may be able to assist with cancelling your reservation and placing a new order with updated information. Please refer to your Order Confirmation for the terms & conditions surrounding your purchase.
Once an order is submitted, it is considered confirmed, and the customer assumes responsibility for the purchase. We are unable to make changes to existing orders. However, customers may place another reservation for the needed additional dates, or depending on the cancellation policy, we may be able to assist with cancelling your reservation and placing a new order with updated information. Please refer to your Order Confirmation for the terms & conditions surrounding your purchase.
Once an order is submitted, it is considered confirmed, and the customer assumes responsibility for the purchase. We are unable to make changes to existing orders. However, depending on the cancellation policy, we may be able to assist with cancelling your reservation and placing a new order with updated information. Please refer to your Order Confirmation for the terms & conditions surrounding your purchase.
Once an order is submitted, it is considered confirmed, and the customer assumes responsibility for the purchase. Please refer to your Order Confirmation for the terms & conditions surrounding your purchase to determine if it is eligible for cancellation.
We are unable to make special requests for hotel reservations. We recommend contacting the hotel directly to determine if early check-in is possible for your stay.
Many hotels charge a separate resort fee to cover amenities not included in the cost of your stay. For resort fee details relevant to your reservation, please refer to your Order Confirmation for the terms & conditions surrounding your purchase, or visit the hotel's direct website for more information.
The hotel deposit amount depends on the specific reservation and the hotel itself. We recommend contacting the hotel directly to determine if a deposit will be charged upon check-in.
Please refer to your Order Confirmation for the terms & conditions surrounding your purchase, or visit the hotel's direct website for more information pertaining to if the reserved hotel is pet friendly.
Ensure to bring a valid photo ID upon hotel check-in.
Many organizers in the Live Entertainment space directly contract with companies such as Ticketmaster and AXS to sell tickets, while third-party ticket sites are platforms where people can sell their tickets to various live events. Following suit, our exclusive Live event tickets are sourced from third-party ticket sellers and vendors and direct contracts with ticketing companies.
We recommend familiarizing yourself with the event you'd like to attend - there seems to be an online community for nearly every event out there these days! We cannot guarantee that we will have tickets to your specific event as we work with third party vendors, and their inventory can vary, but we attempt to ensure our offerings are extensive.
Tickets will generally be transferred from their ticketing account directly to yours! Be on the lookout for a transfer link sent to your email address, though every now and then, those pesky links end up in SPAM.
Keep reading to find out more!
We are fortunate to have direct integrations with many box offices nationwide. However, because of the popularity and limited availability of event tickets in some instances, the specific sections, rows, and seats may not be provided prior to purchase. Information will be displayed if seat locations are available prior to purchase. While you select your seat on the site, the general seating area or seating category is noted in the ticket description, and a seating diagram is provided for reference. We work very hard to make the best possible seats available to you, including reserving seats prior to the public on-sale in many cases.
Please note: All tickets are non-refundable and cannot be exchanged.
Yes, they can be applied to any purchase.
Yes, there will be a select number of products with pricing advantages, but the ability to secure exclusive seats to some of the nation's hottest events is the advantage of purchasing through Preferred Access.
The purchase of Preferred Access Tickets is available on mobile devices; however, venues may or may not accept tickets on your mobile device for entry. Please review your specific order for details.
Ticket delivery methods are Mobile transfers, Mobile QR codes, PDFs, Physical Delivery, or Will Call Pick-up. Mobile transfers or Mobile QR codes must be displayed on a mobile device. PDFs must be printed using Adobe Acrobat. Physical Delivery will be delivered to the preferred address prior to the event date. For Will Call Pick Up, the first and last name of the guest picking up the tickets from the venue will be required.
Ticket delivery dates and times vary based on your product selection. You will see the "delivery type" and a note on redeeming your tickets throughout checkout. Depending on the event and the delivery method you selected at checkout, you may have a few options to access your tickets. Please note that there could be a delay in accessing your ticket, but it will be available before your event.
A Mobile Entry ticket is the easiest and safest way to access events.
If the event is Mobile only or you selected Mobile Entry at the checkout, don't forget your phone - it's your ticket and way into the event. Mobile tickets cannot be printed.
Please Note that depending on the delivery method of your mobile ticket, if you received the tickets through a ticket transfer feature, you'll receive an email containing a link with instructions on accepting your tickets. Click on the Accept Tickets button from the email and sign into your account. Declining the delivery of tickets through a third party's electronic wallet or account will not result in the cancellation, refund, or exchange of the purchase.
If your event has been cancelled, there is nothing you need to do. A refund will be issued using the same payment method used for the purchase.
If an event is rescheduled or moved, your tickets (including any upgrades or add-ons, such as parking) are still valid for the new date - you won't need to do anything else.
If your event has been postponed, hold on to your tickets. We are working with the ticket providers to assess rescheduling options.
For events not postponed or canceled, we cannot offer refunds at this time, as you may utilize the original tickets provided to you. We will communicate any updates via email as we get them.
Some performers, teams, and venues release their tickets with a delivery delay to ensure no one has ordered more than their allotted tickets with unfair technology. This prevents tickets from being accessed until we confirm everyone has adhered to the ticket limits and doesn't use unfair ticket technology.
Delivery information will be provided within your purchase confirmation email, on your order in your account, or on the event page. If you haven't received your tickets two days (48 hours) before the event, please contact us via our Contact Us page.
As an event draws closer, venues generate the barcodes for each ticket. Many venues release their tickets 24 hours before the event as a security measure, so receiving them the day before or the day of the event is normal.
The seller will transfer your tickets to you when they receive them from the venue.
You'll receive an email from the third party (usually from the team or the venue's preferred ticketing platform) prompting you to accept your ticket transfer.
We encourage you to download your tickets to your digital wallet before you leave for your event. This ensures that you can always access your tickets.
If a playoff series game isn't played because the series ended in fewer games, then refunds will be issued for the unplayed game(s). This applies to every sport with a playoff-style post-season.
For example, the baseball American League Division Series can contain up to five games, with three wins, giving one team the series win. If a team wins the first three games, the tickets for the fourth and fifth games will be refunded.
Parking passes are offered during the ticket purchase process when available. If you haven't received your parking pass, contact us via our Contact Us page.
Visit your venue's official site for specific questions such as parking lot locations, hours, and drop-off areas or to find their contact information.
If your tickets are lost, stolen, damaged, or destroyed, contact us via our Contact Us page, and our team will be happy to help. Ensure you have your order number or the card you used to buy the tickets readily available.
For damaged or destroyed Print-at-Home tickets, you can print your tickets again from the link in your confirmation email or your account.
Please Note: Mobile transfers can also be delivered to you as a link.
For example, SeatGeek will email you a link to your tickets. You can also find the link in the Tickets section of your account.
Sometimes, the tickets or QR codes are not viewable until the event day. This is a policy enforced by venues to keep your tickets safe. Rest assured that if you've accepted the tickets, they are yours. Your barcodes will appear in the third-party app in time for the event if you cannot see your tickets in the third-party app hours before the event begins.
If you get an error message when accepting your tickets, go back to your main account page in the 3rd-party app and check in the "tickets" section. It is possible that the tickets are already in your account, and that's why you got the error message!
Watch our short video on Ticketmaster tickets! https://ebg.canto.com/b/VG4QN
Ask the sender to cancel the original transfer and start a new Ticket Transfer.
Still can't find them? Search your email using the term transfer or the artist or event.
Once you've canceled a transfer, you can re-transfer the ticket to someone else or keep it for yourself.
Once you send a ticket, you'll see your ticket status update to either:
To find your chosen delivery method, follow these steps:
You'll pick up your tickets from the will-call window, usually near the venue's main entrance. They're typically available an hour before the event.
To collect your tickets, you'll need to bring these with you:
If you'd prefer to pick up your tickets before the day of the event, you should contact the venue for box office rules and hours.
Mobile Entry is the easiest and safest way to access event tickets.
When your event is Mobile only, or you selected Mobile Entry at checkout, your mobile phone is your ticket. With this delivery method, you can only access your tickets on your phone. Tickets can't be printed from your online account or get emailed to you.
Each Account Manager site is specific to a team, venue, or theatre. Your Account Manager can be accessed by visiting am.ticketmaster.com. Account Manager is not the same as your My Account on Ticketmaster.com.
For example, the official marketplace of the Los Angeles Lakers is am.ticketmaster.com/lakers.
After forwarding your ticket, you and the ticket recipient will receive an email notification of the forwarded ticket.
*Selecting "Via Email" allows you to enter an email address. You can then add the recipient's name (optional) and a message (optional) before tapping "Send" to complete the forward. The "Share Link" will provide you a unique link to share via e-mail, text, or other method.
Many MLB teams require transferring tickets through the home team's mobile ticket account manager or the MLB Ballpark app. You'll need to create an account in the MLB Ballpark app using the same email address you provided for your SeatGeek order at checkout. You'll receive an email from us when your tickets are ready to access in the MLB Ballpark app!
After creating an account with the MLB Ballpark app, you must link the account with that home team's ticketing account manager, which is automatically created with the email you entered at checkout once the transfer is sent to you. Once your account is linked, you can display the tickets from the MLB Ballpark app!
To view your tickets:
That's it! All your tickets will be available in the Tickets tab's Wallet or Home tab on the day of the game!
When someone transfers a ticket to you via SeatGeek, an e-mail notification will let you know you have a pending transfer in your account.
If you already have a SeatGeek account, log in to the SeatGeek mobile app and accept the transfer in Tickets.
If you do not have a SeatGeek account, you will be prompted to create one using the same e-mail the tickets were transferred to complete the transfer and access your tickets.
Transferring AXS Mobile ID digital tickets to others is easy.
Transferred AXS Mobile ID
Once the transfer for an AXS Mobile ID digital ticket is complete, the original ticket is no longer valid (you won't be able to use it). If the transfer is still pending, though, you can revoke the transfer and use the original ticket yourself. Look for “Transfer Pending” next to the ticket in your AXS account. Tip: you can always ask your friend to transfer the ticket back to you.
Designed to give you complete peace of mind, safety, and security
Online at https://www.plumbenefits.com Place your order on our website by using your company access code. Please remember that many event offers and other specials are based on limited availability, so always try planning to book your order as far in advance as possible. Prices are subject to availability, and offers are subject to change anytime.
Phone Our Customer Service Representatives are here to assist you with all your entertainment and travel needs. Available daily from 8:00 am ET - 10:00 pm ET. Please call us at 1-877-868-7758.
Company Intranet Subject to availability. Please get in touch with your employer for details.
For most theme park tickets, we provide the actual tickets for admission; in some cases, we provide a voucher. For select parks, we also have E-tickets. For event tickets, we either send the event tickets to you or generate a box office confirmation that allows you to pick up the tickets at the event's Box Office. Please follow the detailed instructions in your confirmation email, which clearly outlines retrieving your tickets or vouchers.
Because of the sensitivity of many of our offers and the special discounts and preferred seating, many Box Offices require the name of the individual picking up the tickets. Some venues require photo identification, so please reference your specific product's delivery process to be sure there are no service disruptions when ticket retrieval occurs.
Avoid waiting in a box office line to pick up your tickets, saving you a lot of time.
Prevent your tickets from getting lost in the mail.
No need to print your tickets! Present your smartphone with e-Tickets at the gate. Not to mention, you save paper and help improve the environment!
It's super convenient.
You will receive two emails from us for each order generated with this delivery method. The first is an email confirmation of your order. The second is an email with an attachment(s) specially formatted to display on your smartphone's screen so ticket scanners may scan it as you enter the venue. Sometimes, you must enable images to display the QR code correctly. There should be one QR code per e-Ticket. You'll want to turn the brightness up to a reasonable level when presenting your smartphone to be scanned since the ticket scanner will need to be able to detect the contrast between the black and white space on the QR code. The ticket emailed to you is a valid e-Ticket used to gain entry directly into the event, you DO NOT have to visit the box office.
Make sure you protect it like you would any other ticket. Each e-Ticket contains a unique QR code scanned at the event from your smartphone.
If any copies are made of the e-Ticket, only the first scan of the barcode will be allowed entry. If your QR code has already been scanned at the venue, the attendant will be alerted, and entry will not be permitted.
If you did not receive them in the time outlined in your confirmation email, please Contact Us.
If you purchased Ticket Insurance, you must file a claim online at eventticketprotection.com/claims/claim-search or contact the Allianz Global Assistance claims office at 1 (888) 497-6992.
All documentation and information required for your claim can be found on your claim filing confirmation. Allianz Global Assistance representatives are available 24/7 if you need assistance. To understand the claims process, please visit https://www.etravelprotection.com/claims/claims-process.
For partner copyrights & photo credits, read more here.
Products and services listed on this website are for registered corporate employees and members only. Tickets and packages may be purchased for family & friends if purchased by employee or member.
